0800 321 3405
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Customer Services 

  • Alternatively email us at customerservice@everything4youbabies.com we aim to reply to all queries within 24 hours 

How to Contact us

  • Tel: 0800 321 3405 
  • Customer Services opening hours:
  • Monday to Friday: 8am - 8pm
  • Saturday: 9am - 4pm
  • Sunday: Closed

Please follow the steps below:

  1. Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was despatched.
  2. Please check your email to see whether you have received a despatch confirmation. This email will confirm the estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.
  3. If your order has been despatched, please check the delivery timescales to see when your order should arrive.

You may also find the following information useful.

How will I know when my order has been despatched?

You will receive an email from us to confirm your item has been sent. We send each item you have ordered separately to prevent any delays with your order.

You can also check the status of your order by accessing your account. Once the status of your items changes to despatched it has left us and is on its way to you.

More information

Please check your order details in the Order History section of My Account.

Help - How to track my delivery?

Once your order has been sent, you will receive a despatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.

Please can you check the following before getting in touch?

  • If your order has been sent on a tracked service, check the tracking link via your despatch confirmation email to view the up to date tracking.
  • Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
  • Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
  • Check with your neighbours to see if they have accepted the parcel on your behalf.
  • Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:

UK - 5-7 working days

UK Expediated  - 1-2 working days

International - 10 working days

If your order has not arrived after this time, and you are certain that it isn't with a neighbour or another member of your household, please Contact us and we will investigate further and arrange a replacement item to be sent.

It is our policy to replace items that are lost in post, this does not affect your statutory rights.

Please note that items must be reported as missing within 40 days of being despatched to you as we are unable to take any action on your behalf after this time.

More information

Please check your order details in the Order History section of My Account.

Help - How do I cancel my order?

You can cancel your order up to the point of the item(s) entering our warehouse process.

You can do this by:

  1. Logging into your account and finding your order in the order history section.
  2. A 'CANCEL' option will display if your order has not yet been despatched. Select this to continue with your cancellation
  3. You will then be asked to select a cancellation reason. This helps us to improve our services by understanding why your order is no longer required.

PLEASE NOTE: if any of the items on your order are in stock and display the availability of 'In stock usually despatched within 24 hours' your cancellation request may not be successful.

Once you have completed your cancellation request you will receive an email to confirm whether the cancellation request was successful. Please allow up to one hour for your email to be received.

If you receive an email advising the request was unsuccessful, we are unable to stop the order from being sent, however you can contact us once you receive the item to arrange a return.

How will I know when my order has been cancelled?

Once you have completed your cancellation you will receive an email to confirm the cancellation request was successful. Please allow up to one hour for us to confirm whether your item(s) has been successfully cancelled.

More information

Please check your order details in the Order History section of My Account.

Help - Amending an order.

You can amend your order by accessing your order in 'My Account'.

What do I do if I have ordered the wrong item?

Don't worry you can cancel the order up to the point of entering our warehouse process by accessing your order in your account.

If you have already received your item, please read our returns policy to find out how to return the item to us.

How do I make a change to my order?

Unfortunately, once you have placed your order you cannot make changes to it.

You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order.

Can I add a product to my order?

We're sorry but it is not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.

Can I change the delivery address on my order?

In order to protect our customers from potential fraud, we are unable to amend address details once the order has been submitted.

Please ensure that the delivery address is correct before you submit your order. You have the option to change the delivery address at checkout.

More information

Please check your order details in the Order History section of My Account.

Marketing

  • For all marketing enquiries please email us at: marketing@everything4you.co.uk

New Suppliers

We are always looking to add products and help launch new products to the market via our website, if you think you have something we may be interested in please email us at  customerservice@everything4you.co.uk